FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday–Friday).
How long will delivery take?
France: 3–5 business days
European Union: 9–12 business days
North America: 5–8 business days
Africa: 15–19 business days
Delivery times are estimates and may vary depending on carrier performance, customs processing, and local conditions.
Do you offer free shipping?
Yes.
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France: Free shipping on orders over €65
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North America: Free express shipping on all orders
Shipping rates for other regions are calculated and displayed at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear.
Can I cancel my order?
Orders may be canceled within 2 hours of purchase.
Please contact support@waterssoft.com as soon as possible if you need to cancel or modify your order.
Products
What products do you sell?
Waterssoft specializes in:
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Refrigerator water filters
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Water filtration systems
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Replacement filter cartridges
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Air filters
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Home and kitchen filtration solutions
How do I know if a filter is compatible with my appliance?
Please check the product description for compatibility information.
If you're unsure, contact our support team with your appliance model number and we'll be happy to help.
How often should I replace my filter?
Replacement intervals vary by product and usage conditions.
For most water filters, replacement is recommended every 3–6 months, while air filters may vary depending on the environment and manufacturer recommendations.
Always follow the instructions provided with your product.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery.
Products must be unused, in their original packaging, and in resalable condition.
How do I request a return?
Contact us at support@waterssoft.com with:
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Your order number
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Reason for return
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Photos if the item is damaged or incorrect
Our team will provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
When will I receive my refund?
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Payments
What payment methods do you accept?
Payments are securely processed through Shopify Payments.
Available payment methods may include:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
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Other payment methods available at checkout
Is my payment information secure?
Yes.
All transactions are protected by SSL encryption and processed through secure payment providers. Waterssoft does not store your complete payment card information.
Customer Support
How can I contact Waterssoft?
Email: support@waterssoft.com
Phone: +33 4 88 76 92 69
What are your support hours?
Monday – Friday
09:00 AM – 05:00 PM (CET)
Where is Waterssoft located?
Waterssoft
40 Rue d Ermont
Saint-Gratien, 95210
France
Still Need Help?
If you can't find the answer you're looking for, our customer support team is ready to assist you.
📧 support@waterssoft.com
📞 +33 4 88 76 92 69
We typically respond within 24–48 business hours.