Privacy policy


Last Updated: June 9, 2026

Who We Are

Waterssoft ("we," "us," or "our") operates the website Waterssoft.com (the "Site"). We specialize in water filtration and air filtration products designed to help households enjoy cleaner water, fresher air, and healthier living environments.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

Information We Collect

Personal Information

We may collect personal information when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions or surveys

This information may include:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Order details

Payment Information

Payments are securely processed through Shopify Payments and authorized payment providers.

We do not store or have access to your complete payment card information.

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on the Site

  • Referring websites

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

  • Enhance your shopping experience

  • Support marketing and advertising efforts

You can control cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications when you have opted in

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties including:

Service Providers

  • Shopify

  • Shopify Payments

  • Shipping and logistics providers

  • Email service providers

  • Analytics providers

Legal Requirements

We may disclose information when required by law or when necessary to protect our rights, customers, or business operations.

Business Transfers

If Waterssoft is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Our website uses SSL encryption and secure technologies to help protect sensitive data during transmission.

While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal and accounting requirements

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Request a copy of your data

  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our marketing communications, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

Order-related communications will still be sent when necessary.

International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we implement appropriate safeguards to protect personal data during international transfers.

Third-Party Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the Site constitutes acceptance of any updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Waterssoft

40 Rue d Ermont
Saint-Gratien, 95210
France

Email: support@waterssoft.com

Phone: +33 4 88 76 92 69

Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (CET)