Refund and Return Policy

Last Updated: June 9, 2026

Thank you for shopping with Waterssoft. We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@waterssoft.com
Phone: +33 4 88 76 92 69

Business Address:
40 Rue d Ermont
Saint-Gratien, 95210
France

Policy Overview

Return Period: 14 days from delivery date
Refund Processing Time: Up to 10 business days after approval
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect

Order Cancellations

Orders may be canceled within 2 hours of purchase. After this period, orders may already be in processing and cannot be guaranteed for cancellation.

To request a cancellation, contact us at support@waterssoft.com as soon as possible.

Return Eligibility

To qualify for a return:

The item must be returned within 14 days of delivery.
The item must be unused and in its original condition.
All original packaging, accessories, and documentation must be included.
Proof of purchase or order number is required.

The following items are not eligible for return:

Customized or personalized products
Used filtration products
Products damaged through misuse or improper installation

How to Start a Return

Step 1: Contact Us

Email support@waterssoft.com with:

Your order number
Reason for return
Photos (if the item is damaged, defective, or incorrect)

Step 2: Return Authorization

Our team will review your request and provide return instructions and the appropriate return warehouse address.

Step 3: Ship the Item

Securely package the item and ship it according to the instructions provided.

Returns sent without prior authorization may not be accepted.

Refund Policy

Inspection

Once your return is received, it will be inspected within 7 business days.

Approval

If approved, your refund will be issued to the original payment method used during checkout.

Processing Time

Refunds are typically processed within 10 business days after approval. Your financial institution may require additional time before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

Exchanges

We replace items that arrive defective, damaged, or incorrect.

To request an exchange, contact us within 14 days of delivery. If the exchange is approved, we will provide instructions and cover return shipping costs when applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Include photos showing the issue.
We will provide a replacement, exchange, or full refund where appropriate.

Lost Packages

If your package has not arrived within the expected delivery timeframe, please contact us. We will investigate the shipment with the carrier and work toward a resolution.

Return Shipping Addresses

Return addresses are provided after return authorization to ensure products are sent to the correct warehouse.

EU Warehouse

CAM1 - E-Valley, Parc E-Logistique Épinoy-Cambrai
62860 Épinoy
France

US Warehouse

1000 Remington Blvd
Bolingbrook, IL 60440
United States

Contact Us

For any questions regarding returns, refunds, or exchanges:

Waterssoft
40 Rue d Ermont
Saint-Gratien, 95210
France