Terms of service


Last Updated: June 9, 2026

Who We Are

Waterssoft ("we," "us," or "our") operates the website Waterssoft.com (the "Site"). We specialize in water filtration and air filtration products designed to improve water quality and indoor air quality for homes and kitchens.

By accessing or using our Site, you agree to be bound by these Terms of Service.

Acceptance of Terms

By using our Site, placing an order, creating an account, or accessing any content or services provided by Waterssoft, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please do not use our Site.

We reserve the right to modify these Terms at any time. Continued use of the Site following any updates constitutes acceptance of the revised Terms.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Site and place orders.

Products and Services

Waterssoft offers water filtration and air filtration products for residential and household use.

We strive to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information on the Site is complete, current, or error-free.

We reserve the right to modify or discontinue products at any time without notice.

Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • Your order may be subject to verification and approval.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud or unauthorized activity.

Pricing and Payments

All prices displayed on the Site are subject to change without notice.

Payments are securely processed through Shopify Payments and authorized payment providers.

We do not store complete payment card information on our servers.

Any applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise stated.

Shipping

Shipping times are estimates and may vary depending on destination, carrier performance, customs processing, weather conditions, and other factors beyond our control.

For complete shipping details, please refer to our Shipping Policy.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Please review that policy before making a purchase.

User Responsibilities

You agree to:

  • Provide accurate information when using our Site.

  • Maintain the confidentiality of your account credentials.

  • Use the Site only for lawful purposes.

  • Refrain from activities that could damage, disrupt, or interfere with the Site.

Prohibited Activities

You may not:

  • Use the Site for illegal purposes.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Copy, reproduce, or exploit Site content without permission.

  • Interfere with the security or operation of the Site.

Intellectual Property

All content on the Site, including text, graphics, logos, images, product descriptions, designs, and software, is the property of Waterssoft or its licensors and is protected by applicable intellectual property laws.

Unauthorized use is prohibited.

Disclaimer of Warranties

The Site and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Waterssoft disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Waterssoft shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or products purchased through the Site.

Our total liability shall not exceed the amount paid for the applicable order.

Indemnification

You agree to indemnify and hold harmless Waterssoft, its affiliates, employees, contractors, and partners from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms or misuse of the Site.

Third-Party Links

The Site may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Your use of those websites is at your own risk.

Privacy

Your use of our Site is also governed by our Privacy Policy.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of France, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective immediately upon posting on this page.

We encourage you to review these Terms periodically.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

Waterssoft
40 Rue d Ermont
Saint-Gratien, 95210
France

Email: support@waterssoft.com
Phone: +33 4 88 76 92 69

Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (CET)