Shipping policy


Last Updated: June 9, 2026

Who We Are

Waterssoft ("we," "us," or "our") operates Waterssoft.com. We specialize in water filtration and air filtration products designed to help households enjoy cleaner water, fresher air, and healthier living.

This Shipping Policy explains our shipping procedures, delivery estimates, and related information.

Order Processing

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Order Cut-Off Time

Orders placed before 10:00 PM (CET) are generally processed the same business day.

Shipping Rates and Delivery Times

France

  • Standard Shipping: $7.99

  • Free shipping on orders of $65 or more

  • Estimated Delivery: 3–5 business days

European Union

  • Standard International Shipping: $15.99

  • Estimated Delivery: 9–12 business days

North America (United States, Canada, Mexico)

  • Express Shipping: Free

  • Estimated Delivery: 5–8 business days

Africa

  • Standard Shipping: $15.99

  • Estimated Delivery: 15–19 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Shipping Carriers

We work with trusted logistics partners and carriers to ensure reliable delivery of your orders.

Carrier selection may vary depending on destination, warehouse availability, and shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 48 hours to appear after shipment.

Warehouse Locations

EU Warehouse

CAM1 - E-Valley, Parc E-Logistique Épinoy-Cambrai
62860 Épinoy
France

US Warehouse

1000 Remington Blvd
Bolingbrook, IL 60440
United States

Orders may be shipped from the warehouse that allows for the fastest and most efficient delivery.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately.

Additional shipping charges may apply if a package must be reshipped due to incorrect address information.

Lost, Delayed, or Damaged Packages

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging.

Lost Packages

If your tracking information shows unusual delays or your package appears lost, please contact us and we will investigate with the carrier.

Delivery Delays

While we strive to meet all delivery estimates, Waterssoft cannot guarantee delivery dates and is not responsible for delays caused by carriers, customs authorities, weather conditions, or other events beyond our control.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Contact Us

If you have questions regarding shipping or delivery, please contact us:

Waterssoft
40 Rue d Ermont
Saint-Gratien, 95210
France

Email: support@waterssoft.com
Phone: +33 4 88 76 92 69

Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (CET)