Terms of sale

Last Updated: June 9, 2026

1. Introduction

These Terms of Sale govern all purchases made through Waterssoft.com. By placing an order on our website, you agree to be bound by these Terms of Sale.

Please read them carefully before making a purchase.

2. Seller Information

Waterssoft

40 Rue d Ermont
Saint-Gratien, 95210
France

Email: support@waterssoft.com

Phone: +33 4 88 76 92 69

3. Products

Waterssoft specializes in water filtration and air filtration products for residential and household use.

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate. However, slight variations may occur due to product updates, manufacturing changes, or display settings.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Orders

By placing an order, you confirm that:

You are at least 18 years old or have the legal capacity to enter into a contract.
The information provided during checkout is accurate and complete.
You are authorized to use the selected payment method.

An order confirmation email does not constitute final acceptance of your order. We reserve the right to refuse or cancel any order for legitimate reasons, including suspected fraud, pricing errors, inventory issues, or payment verification concerns.

5. Pricing

All prices displayed on the website are shown in the applicable currency selected at checkout.

Prices may change at any time without notice.

Applicable taxes and shipping charges will be displayed during the checkout process before payment is completed.

6. Payment

Payments are processed securely through Shopify Payments and authorized payment providers.

Accepted payment methods may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Other payment methods available at checkout

Payment must be received in full before an order is processed and shipped.

7. Shipping and Delivery

Orders are generally processed within 1–2 business days.

Estimated delivery times vary depending on destination:

France

Standard Shipping: €7.99
Free shipping on orders over €65
Delivery: 3–5 business days

European Union

Standard Shipping: €15.99
Delivery: 9–12 business days

North America

Free Express Shipping
Delivery: 5–8 business days

Africa

Standard Shipping: €15.99
Delivery: 15–19 business days

Delivery times are estimates and are not guaranteed.

Waterssoft is not responsible for delays caused by customs, carriers, weather conditions, or circumstances beyond our control.

8. Right of Withdrawal

Customers may request a return within 14 days of receiving their order, in accordance with our Return and Refund Policy.

To qualify for a return:

Products must be unused.
Products must be returned in their original packaging.
Proof of purchase must be provided.

Certain products may be excluded from returns for hygiene, safety, or customization reasons.

9. Refunds

Approved refunds are issued to the original payment method used during purchase.

Refunds are typically processed within 10 business days after the returned item has been received and inspected.

For complete details, please refer to our Return and Refund Policy.

10. Warranty and Product Use

Products should be installed, maintained, and used according to the manufacturer's instructions.

Waterssoft shall not be liable for damage resulting from:

Improper installation
Incorrect use
Unauthorized modifications
Failure to follow maintenance instructions

Consumer rights provided under applicable law remain unaffected.

11. Limitation of Liability

To the fullest extent permitted by law, Waterssoft shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, delivery, or use of products sold through the website.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

12. Force Majeure

Waterssoft shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, governmental actions, pandemics, or supplier interruptions.

13. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with the laws of France.

Any dispute arising from a purchase made through Waterssoft.com shall be subject to the jurisdiction of the competent courts of France, without prejudice to mandatory consumer protection rights.

14. Contact Information

For any questions regarding these Terms of Sale or an order, please contact us:

Waterssoft
40 Rue d Ermont
Saint-Gratien, 95210
France