Payment Policy


Last Updated: June 9, 2026

Overview

At Waterssoft, we are committed to providing a secure and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and refunds.

Accepted Payment Methods

Payments on Waterssoft.com are securely processed through Shopify Payments.

Depending on your location and device, available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

  • Other payment methods displayed at checkout

Available payment options may vary by country and device.

Payment Security

Your security is important to us.

All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through Shopify Payments and its authorized payment partners.

Waterssoft does not store complete credit card numbers or sensitive payment information on its servers.

Payment Authorization

When you place an order, your payment method may be authorized before the order is processed.

Orders will only be prepared and shipped after payment has been successfully approved.

If payment authorization fails, the order may be delayed or canceled.

Pricing and Currency

All prices displayed on our website are shown in the currency selected during your shopping experience.

Prices are subject to change without prior notice.

The final amount charged will be displayed before you complete your purchase.

Taxes and Duties

Applicable taxes are calculated during checkout where required by law.

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

These charges are not controlled by Waterssoft and are the responsibility of the customer.

Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient funds

  • Incorrect payment details

  • Bank restrictions

  • Security verification issues

  • Suspected fraudulent activity

If your payment is declined, please contact your bank or payment provider for assistance.

Fraud Prevention

To protect our customers and business from fraudulent transactions, Waterssoft reserves the right to:

  • Verify payment information

  • Request additional verification

  • Delay shipment while verification is completed

  • Refuse or cancel suspicious orders

If an order is canceled due to payment verification issues, any captured funds will be refunded to the original payment method.

Refunds

Approved refunds are issued to the original payment method used during checkout.

Refund processing times typically range from 5–10 business days after approval, depending on your bank or payment provider.

For complete details regarding returns and refunds, please refer to our Return and Refund Policy.

Chargebacks

If you believe there is an issue with your order, we encourage you to contact us before initiating a chargeback with your bank or card issuer.

Our support team will work with you to resolve any concerns as quickly as possible.

Unauthorized or fraudulent chargebacks may be disputed with supporting transaction and delivery documentation.

Contact Us

If you have any questions regarding payments, billing, or refunds, please contact us:

Waterssoft

40 Rue d Ermont
Saint-Gratien, 95210
France

Email: support@waterssoft.com

Phone: +33 4 88 76 92 69

Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (CET)